FAQs

 

1. How may I contact you?

You can reach us through our customer support email at [your email] or via our contact form on the website. We aim to respond within 24-48 hours.

2. Where are your products shipped from?

Our products are sourced from a variety of suppliers worldwide, including the United States, Europe, and Asia. The shipping origin depends on the specific product you order.

3. How long does shipping take?

Shipping times vary depending on your location and the product’s origin. Typically, orders are delivered within 7-20 business days. You’ll receive a tracking number once your order is shipped.

4. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you’re not satisfied with your purchase, you can request a refund within 30 days of receiving your order. Please contact us for further instructions.

5. How do I request a refund?

To request a refund, please contact us at [your email] with your order number and reason for the refund. We will guide you through the process.

6. What should I do if my product arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange a replacement or a refund based on your preference.

7. Can I cancel or change my order?

Orders can be canceled or modified within 24 hours of purchase. After that, we begin processing and shipping, and changes cannot be made. Contact us as soon as possible if you need to cancel or modify your order.

8. Do you ship internationally?

Yes, we offer international shipping to most countries. However, shipping times and costs may vary depending on your location.

9. How can I track my order?

Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

10. Are there any customs fees for international orders?

Customs fees and import duties may apply for international orders. These fees are the responsibility of the customer, so we recommend checking with your local customs office for more information.